FAQ

General
Booking & quotes
Setup & travel
Payment
Packages & custom work

General

We style weddings, proposals, birthdays, grand openings, room and venue décor, car boot surprises, custom bouquets (flower, money, snack, graduation), hand-folded balloon art, and opening lion dance. Browse Packages or contact us with your event type and date.

How do I get a quote?

Message us on WhatsApp or use the contact form with your event date, location, theme, and services you need. We reply with ideas and a tailored quote — usually within 1–2 working days.

How far in advance should I book?

Popular dates (weekends and festive seasons) fill early. We recommend enquiring at least 2–4 weeks ahead; large weddings or full venue installs may need more notice.

Do you travel outside Johor Bahru?

Yes — we are based in Johor Bahru and regularly serve events across Malaysia. Travel fees may apply depending on distance and setup size.

Can I change my booking details?

Contact us as soon as possible if your date, venue, or design changes. We will confirm what can be adjusted and any impact on pricing or materials already ordered.

Booking & quotes

How do I confirm a booking?

Once you approve the quote and design, we confirm with a deposit (if required) and event details in writing — date, venue, access time, and contact person on the day.

What information do you need from me?

Event type, date and time, venue address, theme or colour palette, budget range, and photos of the space if available. For surprises, tell us access instructions discreetly.

Can I cancel or reschedule?

Please notify us as early as possible. Reschedules depend on availability; cancellations may forfeit deposit or material costs already incurred — we explain this clearly before you pay.

Can I add services later (e.g. balloons + florals)?

Often yes, if timing and materials allow. Contact us before your event day so we can update the quote and production schedule.

Can I book by phone or WhatsApp?

Yes — WhatsApp is the fastest way to share photos and briefs. You can also use the contact form; we will follow up by message or call.

Do you offer packages?

Yes — see our Packages page for popular setups. Custom combinations are welcome; tell us what you need and we will propose options to fit your budget.

Setup & travel

When do you install on event day?

Setup time depends on the scope — typically a few hours before guests arrive. We agree an access window with you or the venue in advance.

How long does setup take?

Simple surprises may take 1–2 hours; full backdrops, florals, and balloon features can take longer. We include estimated timing in your confirmation.

What if my venue is a home, restaurant, or hall?

We work in all of these. Share floor plan photos, ceiling height, and any venue rules (tape, nails, timing) so we plan safe, approved installs.

What if setup is delayed?

If access is late or the venue is not ready, contact us immediately. We will do our best to adjust; extra waiting or a return visit may incur additional charges.

Do you remove décor after the event?

Removal can be arranged for rentals or large installs. Mention this when booking so it is included in the quote and schedule.

Payment

How do I pay?

We accept bank transfer and other methods confirmed in your quote. Payment terms (deposit + balance) are stated before work begins.

Is a deposit required?

For most bookings, yes — a deposit secures your date and covers materials. The balance is due as agreed before or on event day.

I have a problem with payment — what should I do?

Contact us with your name and event date. We will resend payment details or help resolve bank transfer issues — never pay to unofficial accounts.

Packages & custom work

Do you run promotions?

Occasionally we offer seasonal promos on selected packages. Follow our Instagram or ask when you enquire for current offers.

Can I request a custom package?

Yes — most events are customised. Share your brief and budget; we suggest combinations of balloons, florals, backdrops, and add-ons.

Can I combine lion dance with styling?

Yes — opening lion dance can be booked together with floral, balloon, and backdrop styling for shop openings and corporate events.

Still have questions?

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